Automation is advancing and it is displacing
knowledge workers at an accelerating rate.
Digital Labor solutions have reached an inflection point in the market forcing us to relook at all aspects of the way we think about how services in the marketplace are structured, organized, delivered, managed, and procured.
What Is Digital Labor?
Digital Labor is a term meant to convey an ever increasing trend towards the use of automated software systems in the delivery of labor-based services in the global economy. Software-based automation platforms are replacing the work done by skilled professionals at an accelerating rate. The proliferation of automation in the modern enterprise is disrupting legacy business models and requires a new way of managing digital workforces and services. As the adoption of Digital Labor increases, bots will be responsible for much of the work we consider standard, routine, and repetitive… and even some of the more advanced tasks involving intense analysis and adaptability.
At RUMJog, we lead research into Digital Labor technologies ranging from Robotic Process Automation (RPA), Cognitive Computing and Intelligent Virtual Agents, Big Data Analytics, and other tools and methodologies. We help our clients understand the implications of these products as well as how they can invest in and deploy them within an enterprise to reduce cost, increase speed of delivery, and drive new business models entirely.
Digital labor platforms are designed to handle the heavy lifting that comes with routine data handling and system-to-system interactions, letting users get back to tasks requiring more advanced thinking.
Digital Labor displaces human middleware
Navigate screen after screen. Look up a certain field. Download the report. Validate new entries. Port data from one system to another. Reconcile this month's billing summary...
The daily tasks that keep the lights on are essential, of course, but are too often performed by humans. We are not meant to act as the middleware between disparate, unstandardized data sources and applications, but the work needs to get done. Luckily, the bots are here.
Compress Cycle Time
Eliminate Human Error
Our Digital Labor ASSESSMENT SERVICES give clients a comprehensive view of their current operations and an action plan that will allow them to drive their organization to new levels of cost and operational efficiencies.
At RUMJog, we have deep relationships with the leading providers of digital labor technologies in the market. We help clients stay current on cutting-edge automation and artificial intelligence offerings by surveying the market, brokering demonstrations with leading service providers, and providing insight into trends adopted by other practitioners.
With such a volatile technology landscape, technology deployments are becoming more frequent, resulting in a growing importance in change management. We help assess IT and Business processes in addition to our client’s cultures to determine process maturity, organizational readiness, and a mapping of opportunities to digitize and automate work.
We help design and deliver a strategy laying out a timeline for digital labor deployments across the organization. Approaching automation and artificial intelligence technology implementations requires a mature operating model and a roadmap detailing out how to stand up the organization to manage and scale these deployments from proof-of-concept to global production.
Our IMPLEMENTATION SERVICES fill the gap between out of the box software and the application necessary to implement successfully at an organization.
We work with clients to engage the business, talk with stakeholders, find new opportunities for digital labor, and construct a solution based on market tools. Starting deployments with a pilot phase of introductory projects across a diverse, representative group of work functions helps stakeholders and management become better acquainted with the software in question, and fuels future demand as the model scales.
We provide contract management, financial analysis, vendor management, and other consulting services in order to construct the partnerships with the service provider community needed for successful implementations of automation, artificial intelligence, or other digital labor solutions.
We advise our clients on how to build an Automation CoE from the ground up to stand up an operational model that can deliver and support digital labor rollouts into production. The people behind the bots are the reason some projects flourish and others fail. Having the organization structured in a way that cultivates innovation while ensuring these solutions can scale safely and effectively are the keys to success.
Interested In Our Services?
We would love to hear from you and learn more about your business to see how we can deploy our skills to help you thrive in tomorrow's challenging but exciting world.